Thermo King has officially launched a new elite and standardized service model after successfully piloting the program at dealerships in North America and Europe. Blue Track by Thermo King is a customer-centric service delivery model that will be integrated into participating dealer locations by the end of 2020.
Thermo King Launches Elite Service Delivery Model
Thermo King has officially launched a new elite and standardized service model after successfully piloting the program at dealerships in North America and Europe.
August 5, 2020
Photo: Thermo King
1 min to read
Thermo King’s Blue Track dealers will implement standardized and enhanced service offerings that include proactive and transparent customer communications, triage and express services, dwell time monitoring, parts inventory management, and extended dealership hours.
“Thermo King customers play a critical role in ensuring the safe and timely delivery of fresh food and medicine to communities around the world so maximizing their uptime has always been our number one priority,” said Karin De Bondt, president of Thermo King Americas.
Blue Track was formed through a collaboration with Thermo King’s network of dealers and customers, taking a look into how the transportation industry will evolve in the future.
More Maintenance
Hendrickson Unveils Watchman Smart Wheel-End System at TMC
Hendrickson’s new sensor platform integrates with its TireMaax system to deliver real-time tire and wheel-end insights, targeting uptime and cost savings.
Read More →
Over-the-Air Updates and the Modern Powertrain Explained
Over-the-air updates are moving beyond recalls, and expanding how fleets manage performance, compliance, and uptime.
Read More →
SKF, TMC Expand Hands-On Training to Boost Technician Skills at Annual Meeting
A new partnership between SFK and TMC brings certified, on-site instruction focused on wheel-end reliability and maintenance best practices.
Read More →
Why Higher Pay Isn’t Fixing the Heavy-Duty Technician Shortage
Hiring heavy-duty truck technicians has become a bidding war, but shops that focus on culture, training, and career paths are gaining an edge. That's the takeaway from a TMC panel discussion.
Read More →
Technology & Maintenance Council 2026 Annual Meeting [Photos]
Couldn't make it to Nashville for TMC's 2026 annual meeting? Check out these images.
Read More →
Fullbay Report: Heavy-Duty Shop Revenue Up, Rates Rising, but Shops Still Short on Techs
Strong growth across the heavy-duty repair sector is being tempered by workforce shortages and an aging technician pipeline.
Read More →
How Mack Sees the Next Era of Fleet Intelligence
Telematics has evolved from simple vehicle tracking into a connected service platform that can help fleets boost uptime, improve specifications, and move toward predictive maintenance. Mack executives say AI is now giving fleets a way to turn all that vehicle data into faster, smarter decisions.
Read More →
Clarios Expands Battery Monitoring Into Subscription Service with Battery Manager Pro
A new battery-monitoring-as-a-service program from Clarios Connected Services uses predictive analytics and automatic replacement to reduce downtime and smooth fleet maintenance costs.
Read More →
SAF-Holland’s BrakeSight Aims to Take the Guesswork Out of Air Disc Brake Maintenance
New Haldex sensor technology from SAF-Holland integrates with telematics systems to give fleets continuous insight into air disc brake condition.
Read More →
Vanair Introduces Solar, Battery Power Ecosystem for Class 8 Trucks
The company’s expanded EPEQ ecosystem includes flexible solar panels, lithium batteries, hydraulic power systems, and a portable fast charger for electric trucks.
Read More →